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IPTV FAQ: your frequently asked questions
IPTV subscription in Europe, free trial, payment, installation and support: find the answers to your questions.
What is the IPTV?
The IPTV transmits television over the internet. A compatible player allows you to access the authorized channels and content of your subscription on TV, phone, tablet or computer.
What does the Veliova subscription include?
The offer presents live channels, films and series on demand, with several qualities depending on the content. Check the catalog, languages and availability in your country during the trial.
How does the free trial work?
Enter your device on Telegram to request a trial. You can check the playback and compatibility before ordering.
What channels and countries are available?
The catalog can offer French-speaking and international content. Ask for the list adapted to France, Belgium, Switzerland or Luxembourg; availability depends in particular on territorial rights.
What payment methods do you accept?
The payment methods actually available are indicated when ordering. Our team can assist you if you encounter a problem.
What is the activation time?
Your credentials are generally transmitted within a few minutes after payment confirmation. Contact us if you have not received them.
Can I stop at any time?
Yes, you choose to renew or not at maturity. No automatic renewal is planned.
How do I extend my subscription?
Contact us before the expiration date. Renewal can be applied to the existing account to retain your login details and settings.
How many screens can I use at the same time?
The standard plan includes a simultaneous connection. Choose a 2 or 3 screen offer to watch on multiple devices at the same time.
Which devices are compatible?
Smart TV Samsung, LG, Sony and Android TV, Fire TV Stick, Android box, Nvidia Shield, MAG, iPhone, iPad, Apple TV, Android phones, PC and Mac, depending on the player available for your model.
Which IPTV player to use?
Depending on your device and your country, a Xtream Codes or M3U compatible reader may be suitable: IPTV Smarters, TiviMate or IBO Player in particular. Check the official store and player conditions.
What internet speed is recommended?
Allow around 15 Mbit/s for the HD and 25 Mbit/s for the 4K depending on the content. Use Ethernet if possible and test the connection on your device.
The image freezes or loads: what to do?
Restart the player and router, check your speed and try Ethernet. If the problem persists, tell support the channel, time and device concerned.
Should you use a VPN?
A VPN is not a general condition of use and does not replace broadcast permissions. Check the service conditions and contact us if you have any connection problems.
How to contact support?
Write to contact@veliova.com or use the Telegram link on the Contact page. Support 7 days a week, 11 a.m. to 11 p.m. UTC; consult the Contact page for opening hours in France.
Smart TV
Fire TV Stick
Apple TV & iPhone
Android TV
Android
PC & Mac
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