Shipping Policy
At Veliova, our goal is to provide you with the best shipping experience, regardless of your location. We are committed to delivering your orders efficiently and reliably.
Processing Time
- Please allow 2-3 business days for us to process and ship your order.
Shipping Times by Region
- United States: 10-14 business days
- Canada: 10-14 business days
- Europe: 10-15 business days
- Australia: 10-15 business days
- Rest of World: 15-20 business days
Please note that shipping delays may occur during peak purchasing periods, such as holidays. We recommend allowing an additional 2-3 business days for order processing during these times.
Tracking Your Order
- All orders come with a tracking number, which will be provided via email once your order has shipped.
- If you do not receive a tracking number, please contact us at info@veliova.com, and we will assist you promptly.
- You can track your order using the tracking number on our website.
Limitations and Liability
- While we strive to meet the above shipping timelines, we are not responsible for delays caused by factors beyond our control, including but not limited to natural disasters, strikes, or carrier delays.
- Once the package has been handed over to the shipping carrier, we cannot be held liable for lost, stolen, or damaged packages. We recommend you contact the carrier directly for any issues regarding your shipment.
Changes to This Policy
We reserve the right to modify this shipping policy at any time. Any changes will be posted on our website, and your continued use of our services constitutes your acceptance of the updated policy.
For any questions or concerns regarding your order or this shipping policy, please contact us at info@veliova.com.